Terms of Service

Last updated: March 2025

Acceptance of Terms

By accessing or using the HealthSuites website and any of the medical care services we provide, you confirm that you have read, understood, and agree to be bound by these Terms of Service. These terms apply to all visitors, patients, and users of our platform. If you do not agree with any part of these terms, we kindly ask that you refrain from using our website or services. HealthSuites reserves the right to update or modify these terms at any time, and continued use of our services following any such changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

Use of Website

The HealthSuites website is intended solely for informational purposes and to facilitate access to our medical care services. You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the site. You must not misuse our website by introducing viruses, malicious code, or any other harmful material, nor attempt to gain unauthorized access to any part of our systems or networks. HealthSuites reserves the right to suspend or terminate access to any user who violates these terms or engages in conduct deemed harmful to our patients, staff, or operations. The content on this website is provided for general informational purposes and does not constitute a substitute for professional medical consultation.

Services

HealthSuites provides a comprehensive range of professional medical care services in Bulgaria, designed to support the health and well-being of every patient we serve. Our core offerings include General Practice Consultation, where our experienced general practitioners assess, diagnose, and manage a wide variety of health conditions to provide continuity of care and holistic health guidance. We also offer Specialist Medical Examinations, connecting patients with qualified medical specialists across multiple disciplines to ensure targeted, expert-level assessment and treatment planning. Additionally, our Diagnostic Testing Services encompass a broad spectrum of laboratory and clinical diagnostics, enabling accurate and timely results to support informed medical decision-making. All services are delivered in accordance with applicable Bulgarian healthcare regulations and international standards of medical practice. Scheduling and availability of services are subject to change, and HealthSuites reserves the right to modify, suspend, or discontinue any service at its discretion with appropriate notice where possible.

Intellectual Property

All content featured on the HealthSuites website, including but not limited to text, graphics, logos, images, icons, and service descriptions, is the exclusive intellectual property of HealthSuites and is protected under applicable Bulgarian and international intellectual property laws. Unauthorized reproduction, distribution, modification, or use of any content from this website without the prior written consent of HealthSuites is strictly prohibited. You may access and view website content for your personal, non-commercial use only. Any use of HealthSuites branding, trademarks, or proprietary materials for commercial purposes without explicit written authorization constitutes an infringement of our intellectual property rights and may result in appropriate action being taken.

Disclaimer of Warranties

While HealthSuites is committed to providing accurate, up-to-date, and reliable information on our website, we make no warranties or representations of any kind, express or implied, regarding the completeness, accuracy, or suitability of the information presented. The content on this website is provided on an as-is basis and is intended for general informational purposes only. It does not replace or substitute a direct consultation with a qualified medical professional. HealthSuites does not warrant that the website will be available at all times without interruption, or that it will be free from errors or technical issues. Patients are encouraged to consult directly with our medical team for any health concerns or medical decisions.

Limitation of Liability

To the fullest extent permitted by applicable Bulgarian law, HealthSuites and its directors, medical staff, employees, and affiliates shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, our website or services. This includes, without limitation, any loss of data, missed appointments, or reliance on website content in place of professional medical advice. HealthSuites’ total liability for any claim arising out of or relating to the use of our website shall not exceed the amount paid by the patient, if any, for the specific service directly related to the claim. Nothing in these terms shall limit liability in cases of gross negligence or wilful misconduct by our medical professionals, as governed by applicable healthcare and patient protection regulations in Bulgaria.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Bulgaria. Any disputes arising out of or in connection with these terms or the use of HealthSuites services shall be subject to the exclusive jurisdiction of the competent courts of Bulgaria. HealthSuites is committed to resolving any concerns or disputes in a fair, transparent, and patient-centred manner, and we encourage patients to first contact us directly to seek an amicable resolution before pursuing formal proceedings.

Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service or the medical care services provided by HealthSuites, we warmly invite you to reach out to our team. We are dedicated to ensuring every patient receives clear communication and attentive support. You may contact us by email at contact@healthsuites.com. Our team will endeavour to respond to all enquiries in a timely and professional manner. For appointment scheduling or medical service information, please visit our website or contact us directly through the provided communication channels.